Service and protection for your UniDock™ investment.
We’re here for you after the sale with service plans to keep your equipment working seamlessly and reliably.
Datamation’s flexible service plans help protect the life and performance of your UniDock™ Intelligent Docking Station over the long-term. As always, our dedicated U.S.-based customer service team is available to support you, 24/7.
| Service Plan Details | UniDock Recertification Plan | UniDock Connector Swap | UniDock Basic Repair |
|---|---|---|---|
| Service summary | Upgrade and recertify UniDock fleets to like new condition | Replace all connectors | Basic cleaning; repairs as needed |
| UniDock™-8 | $850 flat fee | $450 flat fee | $225 initial fee |
| UniDock™-16 | $1,050 flat fee | $550 flat fee | $225 initial fee |
| UniDock™-24 | $1,250 flat fee | $650 flat fee | $225 initial fee |
| Loaner UniDocks | Up to 20 at a time | Not included | Not included |
| Cost of loaner UniDocks | Shipping cost only, from and to Datamation; packaging materials provided | Not applicable | Not applicable |
| Replace all connectors | Included | Included | Damaged connectors only |
| Upgrade blue guides | Included | Not included | Not included |
| Resize blue guides | Included | Included | Not included |
| New top panel | Included | Not included | Not included |
| Cleaning | Detailed cleaning | Light cleaning | Light cleaning |
| Full diagnostics | Includes firmware update | Included | Included |
| Labor rate for any additional repairs | Not applicable | $225/hour | $225/hour; initial fee includes one hour of labor |
| Charge for parts | No, except for power pack and circuit board | Yes, except for connectors | Yes |
| Payment conditions | Contract required | Payment upon estimate acceptance | Payment upon estimate acceptance |
| Turnaround | 14 days from receipt | 14 days from receipt | 14 days from receipt |
| Warranty | Full 1-year warranty | 60 days, connectors and repaired/replaced parts | 60 days, repaired/replaced parts |